Shipping Information

1. Order Processing Times

Processing is the work that happens between you placing an order and your job going onto a press. It covers payment or account verification, artwork inspection, color separation or stitch digitizing, and scheduling your job into the production calendar.

• Orders confirmed before 2:00 PM Central Time on a business day begin processing the same day.
• Orders confirmed after that cutoff, or on a weekend or federal holiday, begin processing the next business day.
• Standard processing takes up to one business day. Orders requiring a digital proof are held until you approve it, and that clock is yours, not ours.
• Bulk orders above roughly 250 pieces, and any order combining multiple decoration methods, may take an additional business day to schedule.

If anything about your artwork will not reproduce well, our production artists contact you during processing rather than printing it and hoping for the best. That conversation pauses the clock until we hear back from you.

2. Print Production Times

Production is the physical printing, curing, stitching or engraving of your order, plus the quality inspection that follows. Typical windows, counted in business days after processing is complete:

• Direct-to-garment printing: 2 to 3 business days.
• Screen printing: 3 to 4 business days, plus one day per additional print position beyond the first two.
• Embroidery: 3 to 5 business days; add one business day for a new logo that must be digitized into a stitch file.
• Sublimation and drinkware: 2 to 4 business days.
• Laser engraving: 2 to 3 business days.

Express orders take a priority production slot and normally clear the floor in one to two business days. Express purchases the faster production slot and the faster carrier service together. It does not skip the quality inspection.

Production time and shipping time are separate. A standard direct-to-garment order placed on a Monday morning typically ships Wednesday or Thursday and arrives the following week.

3. Shipping Methods and Rates

We offer two services at checkout. Both are fully tracked and both are available to every one of the fifty states.

Standard Shipping: $6.99. Tracked delivery with USPS or UPS Ground across all 50 states. Delivery lands within 5 to 8 business days after your order leaves production.

Express Shipping: $14.99. Priority production slot plus expedited carrier service. Delivery lands within 2 to 4 business days after your order leaves production. Express orders placed before the 2:00 PM Central cutoff are prioritized the same day.

4. How Shipping Charges Are Calculated

Shipping is a flat rate per order, not per item. Whether your order contains one tee or twenty, standard shipping is $6.99 and express shipping is $14.99. There is no handling fee, no fuel surcharge and no packaging charge added at checkout.

• The rate you see at checkout is the rate you pay; it does not change after the order is placed.
• Very large orders that require freight or multiple cartons are quoted separately and confirmed with you in writing before production.
• Shipping charges are calculated on the order subtotal before sales tax.
• Alaska and Hawaii are charged at the same flat rates but carry a longer transit window as shown in the coverage table below.

5. Free Standard Shipping Over $75

Orders with a product subtotal of $75.00 or more ship free on Standard Shipping to any address in the fifty states. The discount is applied automatically at checkout, and there is no code to enter.

• The threshold is measured on the product subtotal including per-unit customization fees, but before sales tax and before shipping.
• Promotional discounts are applied before the threshold is evaluated. If a promo code brings your subtotal below $75.00, standard shipping is charged.
• Free shipping applies to the Standard service only. You may still upgrade to Express by paying the $14.99 rate.
• If a qualifying order is partially returned and the remaining subtotal falls below the threshold, the original shipping cost may be deducted from the refund.

6. Delivery Estimates by Region

Everything we sell ships from our facility in Austin, TX, so transit time depends largely on how far your address is from central Texas. The estimates below are counted from the day your package leaves our building, not the day you ordered.

To estimate a total door-to-door window, add up to one business day of processing, the production time for your decoration method, and the regional transit above. A standard screen-printed order to the Midwest, for example, typically lands within seven to ten business days.

7. Shipping Delays

Delivery windows are estimates provided by the carrier and are not guarantees. Once a package is scanned into the carrier network, its progress is outside our control. Common causes of delay include:

• Severe weather, wildfires, flooding and other natural events.
• Carrier network congestion during peak seasons, particularly late November through December.
• Mechanical or aircraft delays affecting express services.
• Address verification holds, which occur when the carrier cannot confirm a suite or apartment number.
• Failed delivery attempts at a business address outside its opening hours.

If your tracking has not updated for three consecutive business days, contact us at support@xpectramediallc.com with your order number. We open a carrier trace on your behalf and keep you updated until it is resolved.

Where a delay is caused by us (a production error, a missed schedule, a mispacked carton), we refund the shipping charge and, for time-critical work, upgrade the replacement to express at our own cost.

8. Incorrect Shipping Addresses

You are responsible for providing a complete, accurate delivery address, including any apartment, suite, unit or building number. Please double-check the address on your order confirmation as soon as it arrives.

• We can change an address free of charge while the order is still in processing or production. Email us immediately with your order number.
• Once a label is generated and the package has been handed to the carrier, address changes are handled by the carrier and may incur a redirection fee, which is payable by you.
• Packages returned to us as undeliverable due to an incorrect address can be reshipped once the correct address is supplied and the reshipping cost is paid.
• We cannot ship to international addresses, and express service is not available to PO boxes. APO and FPO addresses are served by USPS on standard service only, with extended transit.

9. Tracking Information

Every order ships tracked. The moment your shipping label is scanned by the carrier, we email the tracking number along with a direct link to the carrier's tracking page.

• Tracking can take up to twenty-four hours to show its first movement scan after the label is created. This is normal and does not mean the package is lost.
• Split orders shipped in more than one carton receive one tracking number per carton.
• If the confirmation email has not arrived, check your spam folder for messages from xpectramediallc.com, then contact us and we will resend it.

10. Lost Packages

A package is treated as lost when tracking shows no movement for seven consecutive business days, or when the carrier marks it delivered but nothing has arrived.

Here is what happens:

• Contact us with your order number as soon as you suspect a problem. Do not wait. Carriers impose their own claim deadlines.
• For a package marked delivered, check with neighbors, building management and the mail room, and look for a carrier note. A surprising number turn up within forty-eight hours.
• We open a formal carrier trace. Traces normally close within five to eight business days.
• If the trace confirms the package is lost, we reprint and reship your order at our expense, or issue a full refund if you prefer. You are never asked to pay twice for a package that never arrived.

11. Damaged Packages

Packages occasionally take a beating in transit. If your carton arrives crushed, soaked or torn open, please do the following before anything else:

• Photograph the outer carton from at least two angles, including the shipping label, before opening it.
• Photograph the packing material and each damaged item as you unpack.
• Keep all packaging until the claim is settled, as the carrier may ask to inspect it.
• Email the photos and your order number to support@xpectramediallc.com within seven days of delivery.

We handle the carrier claim ourselves. You do not have to negotiate with the shipping company. Verified transit damage is reprinted and reshipped at our cost, or fully refunded, whichever you prefer. See our Return Policy for the complete process.

12. Bulk and Corporate Order Shipping

Large orders are packed differently from single-item shipments and are quoted individually where they exceed standard parcel limits.

• Multi-carton shipments are packed in size runs and labeled by content so your receiving team is not opening twelve boxes to find the mediums.
• Split shipping to multiple destinations is available. Provide a spreadsheet listing item, size, color and address per recipient; additional carrier charges apply per destination.
• Individual employee packages can be polybagged and labeled by name for direct-to-home distribution.
• Ship-to-venue with a hold-for-pickup instruction is standard on event work. Give us the venue contact and the earliest date they will accept delivery.
• Freight is used above roughly 1,500 pieces. Freight deliveries require someone on site to receive and sign for the pallet, and a liftgate if you have no loading dock.

13. United States Delivery Coverage

We ship to all fifty states, Washington, D.C., and to APO and FPO military addresses on standard service. Residential, commercial, school, hospital and venue addresses are all supported.

• Contiguous 48 states: full standard and express service.
• Alaska and Hawaii: full service at the same flat rates, with a 6 to 10 business day transit. Express is available but is not guaranteed to two days.
• US territories (Puerto Rico, Guam, US Virgin Islands): standard service by USPS only; contact us before ordering so we can confirm the timeline.
• International: we do not currently ship outside the United States and its territories.

14. Holiday and Peak Season Delays

Business days exclude Saturdays, Sundays and the following United States federal holidays, on which neither our facility nor the carriers operate: New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day and Christmas Day.

• Late November through December is the busiest period of the year for every carrier in the country. Add three to five business days to any estimate, and place holiday orders by the first week of December.
• Back-to-school (August) and spring event season (April–May) add one to two business days to production.
• We publish specific holiday cutoff dates on the homepage each year. When a deadline is genuinely immovable, call us. We will tell you honestly whether we can make it before you place the order.

15. Customer Responsibilities

To help your order arrive on time and intact, we ask that you take care of the following:

• Provide a complete, correct delivery address with any suite, unit or apartment number, and a phone number the carrier can use.
• Review and approve digital proofs promptly. An unapproved proof holds the entire production schedule.
• Make sure someone is available to receive the package, especially for Cash on Delivery orders where payment is collected at the door.
• Have the exact payment amount ready for Cash on Delivery, and let the recipient know what to expect.
• Inspect your order on arrival and report any damage, shortage or print error within seven days of delivery.
• Retain all original packaging until you have confirmed the order is correct and complete.

Risk of loss passes to you on delivery. Xpectra Media is not responsible for packages stolen after a confirmed delivery scan, though we will always help you pursue a carrier claim.

16. Shipping Questions

Our support team can check the production schedule and the carrier scan history on any order.

• Email: support@xpectramediallc.com. Please include your order number.
• Phone: (512) 555-0184 during the hours listed on our Contact page.
• Bulk and corporate logistics: sales@xpectramediallc.com

Related documents: Return Policy, Terms and Conditions and Privacy Policy.